1.4 HOW GET HELP

Help If you have a question about the resources in this site, the New Faculty Foundations event, or any lingering questions about your new position at CSUN, use the Need Help? Discussion. The Faculty Development team will monitor this discussion and answer your questions as fast as we can, or will redirect your question to the right person.

Canvas Help

Canvas has very detailed Guides that can help answer some of your immediate questions. Canvas supports the current and first previous major releases of the following browsers:

Chrome 83 and 84
Firefox 77 and 78 (Extended Releases are not supported*)
Edge 83 and 84
Respondus Lockdown Browser (supporting the latest system requirements)
Safari 12 and 13 (Macintosh only)

Faculty Technology Center

Your direct line of Canvas support at CSUN is through the Faculty Technology Center.

Hours of Operation: Mon-Fri 8 a.m.-8 p.m.; Sat 9 a.m.-5 p.m.
Email: ftc@csun.edu
Phone: (818) 677-3443
Drop-in help via Zoom: https://csun.zoom.us/j/695328211 (Mon-Fri 8 a.m.-8 p.m.; Sat 9 a.m.-5 p.m.)

You might also want to attend any of the Faculty Technology Center workshops to supplement what you are learning here with some direct technology training. View the Workshop Calendar for dates and times.

Canvas 24/7 Support (Faculty Only)

support@instructure.com (response time: typically one hour)

Campus Support

IT Help Center

Email: helpcenter@csun.edu (Mon-Fri 8 a.m.-5 p.m.)
Phone: (818) 677-1400 (Mon-Fri 8 a.m.-5 p.m.)

Universal Design Center

Email: udc@csun.edu (Mon-Fri 8 a.m.-5 p.m.)
Phone: (818) 677-5898 (Mon-Fri 8 a.m.-5 p.m.)

Classroom Support

Phone: (818) 677-1500 (Mon-Thur 8 a.m.-10 p.m.) (Fri 8 a.m.-5 p.m.) (Sat 8 a.m.-1 p.m.)